Quality Payments Scheme


You may be aware that the Department of Health (DH) is introducing a Quality Payment Scheme as part of the Community Pharmacy Contractual Framework (CPCF) in 2017/18.  Copy of Briefing distributed on 15 Dec 16

This will involve payments being made to community pharmacy contractors meeting certain quality criteria. These payments will be taken from the £2.592 billion overall funding for 2017/18 and are not additional funding payments.

Therefore, it is really important that you understand the Quality payment criteria and achieve as many as possible – so that your pharmacy doesn’t miss out.

To be eligible to collect the points necessary to claim the Quality Payment, the contractor must meet four gateway criteria (click on the links below for more information):

CPPE have provide a package of learning materials to support achievement of the Quality Payment Criteria;

CPPE Quality Criteria Resources

What are the Eight Quality Criteria?

Patient Safety

Production of a written report

Review period – Once per year

(20 points)

Production of a written report that demonstrates evidence of analysis, learning and action taken in response to near misses and patient safety incidents, including implementation of national patient safety alerts and having shared learning.

Access the NPSA guide to root cause analysis here

Download a copy of the NPSA Concise investigation form concise-investigation-report-template

Patient Safety

Safeguarding training


Number of review periods – Two per year

(5 points each)

80% of registered pharmacy professionals have achieved level 2 safeguarding status for children and vulnerable adults within the last two years. CPPE Safeguarding is sufficient to cover this.
Patient Experience

 Review Period – Once per year

(5 points)

Results of patient experience survey from the last 12 months published on the pharmacy’s NHS Choices page

For guidance to on how to change or update your NHS Choices web page click here

Public Health –  HLP Level 1

Review Period – Once per year

(20 points)

Healthy Living Pharmacy level 1 (self-assessment)


 Digital – SCR

Number of review points – two

(5 points each)

Demonstration of having accessed the Summary Care Record and increase in access since the last review point

For support using Summary Care Records click here

 Digital – NHS111

Number of review points – one

(5 points)

 NHS111 Directory of Services up to date.
Clinical Effectiveness

Number of review points – two

(10 points each)

Asthma patients dispensed more than 6 short acting bronchodilator inhalers without any corticosteroid inhaler within a 6-month period are referred to an appropriate health care professional for an asthma review.
Workforce Number of review points – two (5 points each)

80% of all pharmacy staff working in patient facing roles are trained ‘Dementia Friends’

Dementia Friends Sessions can be found by clicking here