Electronic Prescription Service (EPS)


Important information about the EPS Release 2 Phase 4 Pilots


Controlled drugs in EPS national roll out


 Support

As a general rule for pharmacies RA/smartcard and practice/process issues can be directed to the CSU service desk, but application/training/IT etc. should be directed to the pharmacies own help desk/area manager as appropriate.

The following table details the support provision:

Issue Type Support provision
Issues working with local practice/ Process related CSU Servicedesk & Application Team
RA/Smartcard issue CSU Servicedesk & RA team
Pharmacy Application/ System Training (may present as practice issue) Pharmacy Area Manager/ Pharmacy own IT Helpdesk
IT/ Application/ Infrastructure failure Pharmacy own IT Helpdesk
SPINE issue (may present as process/IT or application issue) Pharmacy own IT Helpdesk/ Application provider & HSCIC

For support for the Electronic Prescription Service (Release 2) which has transitioned to the North West Commissioning Support Unit (NWCSU), please contact NWCSU’s Service Desk for assistance on 0844 8009982

mlcsu.servicedesk@nhs.net


Registration Authority and Smartcard Guidance


Care Identity Service (CIS) has replaced previous smartcard admin systems for Registration Authority (RA).  The information below is to help Smartcard Sponsors to use the RA service, carry out their responsibilities in relation to smartcards.

Training

Sponsors are required to register and complete the Sponsor training http://hscic.premierittask.com

RA Processes

Current RA Processes in Community Pharmacy

RA Process Brief Description How to Raise request
New Smartcard Registration
  • CSU RA will arrange appointment to check ID and take photo*
    • CSU RA will raise a request in CIS for Sponsor to approve the access profile assignment
    *Registration appointments are carried out at CSU offices as standard.  Site visits may be arranged, but this will delay the process.
Submit Community Pharmacy Smartcard Form.
Change of Smartcard Access
  • Submit the attached Community Pharmacy Smartcard Form
    • CSU RA Agent will raise a request on CIS to be approved by the store Sponsor
  • Submit Community Pharmacy Smartcard Form
  • Call our servicedesk – 0844 8009982
Smartcard Unlocking The store sponsor should be able to unlock smartcards using CIS.  If a store does not have a smartcard sponsor or unlocker, then the user must arrange to visit the CSU offices. Preferably this is resolved locally by the store sponsor.  If assistance is required:

  • Submit Community Pharmacy Smartcard Form
  • Call our servicedesk – 0844 8009982

 

Smartcard Renewal If a smartcard has not yet expired, the user should be able to self-renew or receive an assisted renewal from the store Sponsor.  If the smartcard has expired, the user will make an appointment bring their smartcard to the CSU offices to be renewed. Preferably this is resolved locally by the store sponsor.  If assistance is required:

  • Submit Community Pharmacy Smartcard Form
  • Call our servicedesk – 0844 8009982

 

Replacement Smartcard Replacement smartcards will be sent locked to the store sponsor, if there is no store sponsor, the card should be collected from the CSU offices.
  • Submit Community Pharmacy Smartcard Form
  • Call our servicedesk – 0844 8009982

 

Name Change This will be carried out by the CSU RA, and a replacement will be arranged.
  • Submit Community Pharmacy Smartcard Form
  • Call our servicedesk – 0844 8009982

 

Servicedesk

0844 8009982 or mlcsu.servicedesk@nhs.net


Repeat Dispensing Guidance – NHS CfH / PSNC/BMA/NHS Employers